FAQs
OCEAN CHILD STORE QUESTIONS
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.
Are your products/services environmentally friendly?
We strive to minimize our environmental impact by offering eco-friendly products and implementing sustainable business practices wherever possible. Look for the "eco-friendly" label on our products to identify environmentally conscious options.
How can I contact customer support
Our customer support team is available 9AM-5PM MON-FRI to assist you with any questions or concerns you may have. You can reach us by [phone/email/live chat] during business hours, and we will respond to your inquiry as soon as possible.
SHIPPING QUESTIONS
How long does shipping take?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.
Will i get a tracking number after making an order?
After you place an order, you will receive a shipping confirmation email containing a tracking number once your order has been dispatched from our warehouse. This tracking number allows you to monitor the status of your delivery and estimate the expected arrival time of your package. If you have any questions about your order or tracking information, our customer service team is always here to assist you.
How do i track my order?
Enter the tracking number into the designated tracking field to view the status and location of your package in real-time.
ORDER QUESTIONS
Can I cancel my order?
Once your order has been processed and dispatched from our warehouse, it cannot be cancelled.To cancel your order, please contact our customer service team as soon as possible. Provide your order number and request cancellation. We'll do our best to accommodate your request if your order is still within the cancellation period.
Can I buy multiple products in one order?
Yes, you can definitely purchase multiple products in one order. Simply add all the desired items to your shopping cart before proceeding to checkout. Once you're ready to complete your purchase, you can review your cart to ensure all the items you want are included, and then proceed with the checkout process.
How do i track my order?
Enter the tracking number into the designated tracking field to view the status and location of your package in real-time.